Refunds and changes

Refund, inside an order or from its right-click menu, opens the refund. Choose how many of each line to refund, some or all of the delivery, and any extra amount such as a goodwill gesture, up to what is left to refund. Refund everything left fills it all in at once.

Each line shows how many are left to refund and what they are worth. When the order used a discount code, each line's share of the discount comes off, so the amounts are exactly what goes back.

Put the stock back adds the refunded quantities back to stock so they can be sold again; it applies only when you refund items. Email the customer sends the refund email with the amount, if that email is switched on under Order emails.

The reason is kept in the order history and the customer never sees it. The summary shows what will be refunded and what is left afterwards.

A refund of everything left makes the order Refunded, and it moves to the Refunded and cancelled column. Anything less makes it Part refunded: it stays in its stage, can still be sent, and can be refunded further.

Every refund is listed inside the order with what it covered, who made it, when, whether stock went back and the reason.

The money goes back through Stripe to the card the customer paid with, and the refund shows in your Stripe account as well as in the order.

If a buyer disputes a payment with their bank, the order notes it; reply to the dispute in your Stripe dashboard. A dispute never moves the order between stages.

A paid order has no separate cancel button: refund everything left, put the stock back and email the customer, and the order becomes Refunded.

An order that was never paid is cancelled by itself once the payment page expires. It shows as Cancelled, and the cancellation email goes to the buyer if you have switched it on.