Delivery and dispatch

Under Delivery in Shop settings, add up to five methods, in the order buyers see them. Each is Delivery or Collection, with a price (empty for free), how many working days it takes at the soonest and at the most, and an optional note. A delivery method can be free over an amount. Under each method, Buyers see shows the line exactly as the basket will.

A collection method can have its own address, for when buyers collect from somewhere other than your business address: it is shown at checkout, on the order page and in the order emails. Below the methods, choose the countries you deliver to and an optional minimum order; the basket tells buyers how much more they need.

Only offer when a product requires it hides a method at checkout unless something in the basket names it, such as a courier for large items.

A product names its methods in the Delivery card of the product editor: Can be sent by any delivery method, or only the methods ticked, up to five. A category can set the same for its products; it applies where the category is their primary one, unless a product chooses its own.

If the basket holds products whose methods do not overlap, the basket and the checkout say: These items cannot be sent together. Remove one to choose a delivery method. The lines concerned are marked Cannot be sent with the other items, and the buyer cannot go on to pay until one is removed.

Each product page lists the methods it can go by, so buyers can see this coming.

Under Dispatch, switch on Work out dispatch dates and every paid order gets a date to send it by. Set the same-day cut-off in UK time, any extra handling days for made-to-order goods, the days you send orders, the days you are closed and the bank holidays of your part of the UK, from GOV.UK.

A sentence underneath sums it up, such as: Orders paid by 14:00 on Monday to Friday go out the same day. Show a countdown on the website adds Order within 2h 15m for dispatch today to product pages and the basket.

With dispatch dates on, the Orders page shows Due today, Overdue and Upcoming chips with counts, and each order carries a badge. Orders in the website menu shows a count of orders due today or overdue.

An order counts as sent once it moves to a stage that sends the order, which also emails the tracking link if you add one.