CubeSites Help
Troubleshooting

Troubleshooting

New website is greyed out

Why New website cannot be pressed, and the quickest ways to make a website anyway.

  • 2 minute read
  • 2 interactive walkthroughs
  • For everyone making a website

Every website needs a spare licence#

New website is greyed out when no licence in the workspace is spare: every licence is already on a website. A note beside it says so, and the New website card on the Websites page shows the same message.

The trial gives one licence, so a trial workspace can make one website. A second website needs a bought licence, even during the trial.

Your Company
CubeSitesYour Company
  • Home
  • Websites
  • Licences
  • Templates
  • Media
  • Cube apps
  • Settings
AI drafts, you decide4 of 100 drafts used this monthTrial9 days left
Your CompanyLicencesA licence is one website’s plan. Buy licences first, then choose one when you make a website.Buy licences
Licences4One for each websiteSpare1Ready for a new websiteMonthly bill£149.98Ex VATYearly bill£499Ex VAT
Your licencesRight-click a licence, or use its menu
Your CompanyPro, paid monthly · Bought hereYour CompanyActive£99.99 a month
Company AStandard, paid yearly · Bought hereCompany AActive£499 a year
Standard licenceStandard, paid monthly · Bought hereSpareEnds on 30/11/2026£49.99 a month
Managed licenceManaged · Arranged with Cube SystemsCompany BActiveArranged
Your CompanyOpen the websiteMove to another websiteTake off this websiteChange planCancel the licenceRename

Card, billing details and invoices are under Plans and billing.

Step 1 of 2

The Spare tile

0 means every licence is on a website, so New website has nothing to use.

Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.

  1. 1Open Licences and look at the Spare tile.
  2. 2If it says 0, every licence is in use.
  3. 3Choose one of the ways forward below.

Three ways forward#

Buy a licence: owners and admins see Buy a licence beside the note, and after paying, Make the website carries straight on into the new website wizard. Free one up: delete a website you no longer need, and its licence becomes spare. Or move one: Take off this website, on the Licences page, makes a licence spare, though the website it leaves goes offline.

If you are not the owner or an admin, the note names the people in the workspace who can buy licences. In a workspace an organisation pays for, the organisation buys them.

Your Company
CubeSitesYour Company
  • Home
  • Websites
  • Licences
  • Templates
  • Media
  • Cube apps
  • Settings
AI drafts, you decide4 of 100 drafts used this monthTrial9 days left
Your CompanyLicencesA licence is one website’s plan. Buy licences first, then choose one when you make a website.Buy licences
Licences4One for each websiteSpare1Ready for a new websiteMonthly bill£149.98Ex VATYearly bill£499Ex VAT
Your licencesRight-click a licence, or use its menu
Your CompanyPro, paid monthly · Bought hereYour CompanyActive£99.99 a month
Company AStandard, paid yearly · Bought hereCompany AActive£499 a year
Standard licenceStandard, paid monthly · Bought hereSpareEnds on 30/11/2026£49.99 a month
Managed licenceManaged · Arranged with Cube SystemsCompany BActiveArranged
Your CompanyOpen the websiteMove to another websiteTake off this websiteChange planCancel the licenceRename

Card, billing details and invoices are under Plans and billing.

Step 1 of 3

Buy a licence

Owners and admins can buy one here, or from the note beside the greyed out button.

Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.

Before you continue: Taking a licence off a published website takes that website offline at once. Its draft is kept, but visitors see nothing until it has a licence again.

Still not there?#

A licence that has ended is never spare: it sits under Ended licences, at the foot of the Licences page. Cancelled licences that have not reached their end date are still licences, and a spare one can still take a new website.

If the button is missing altogether rather than greyed out, your role cannot make websites. Ask an owner or an admin to make the website, or to change your role.

  • The Spare tile above 0
  • No licence you were counting on under Ended licences
  • A role that can make websites

Common questions

Can I make the website first and buy the licence later?

No. A website is made on a licence. The trial licence is the way to start without paying: it builds and previews, and a bought licence lets that website publish.

Does deleting a website give me its licence back?

Yes, straight away. Deleting also removes the website and its version history, so download a website file first if you might want it again.

Something here out of date, or a step that did not match what you see? Tell us and we will correct the guide. Never send a password or an API token.