CubeSites Help
Forms and enquiries

Forms and enquiries

Forward and export messages

Send new messages to another mailbox, take a CSV copy, and keep spam out of the way.

  • 3 minute read
  • 3 interactive walkthroughs
  • For everyone running the enquiry inbox

Forwarding to another mailbox#

Forwarding sends a copy of each new message to an address outside CubeSites, which is how an office inbox or a colleague who never signs in still sees enquiries as they arrive. The Forwarding panel takes an address for all forms, or a different address per form.

Leave a row empty to fall back to the workspace owners. Whatever you choose, the message still lands in the Messages tab: forwarding is a copy, not a move.

Forward messages by email

Messages are forwarded as soon as they arrive.

All formsoffice@your-company.co.uk
Contact formuser@domain.com

Leave a row empty to email the workspace owners instead.

CancelSave

Step 1 of 4

One address for everything

The all-forms row is the fallback: every message goes here unless a form says otherwise.

Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.

  1. 1Open Messages and choose Forwarding.
  2. 2Enter the address that should receive new messages.
  3. 3Send a test message from the live site and check it arrives.

Exporting#

Export CSV downloads the current view, filters included, which makes it useful for a monthly review or moving correspondence into another system. The export is a snapshot: it does not stay in step with the inbox.

The stage and tags travel with the export, so a filtered list of Won enquiries remains identifiable outside the app.

Your Company
Your CompanyLiveEdit sitePublish
your-company.cubesites.site
OverviewPagesBlogTeamMessagesSubscribersSEORedirectsSitemapLanguagesStagingSettingsVersion history
Inbox 2ArchivedSpam 1ListBoardExport CSVForwarding
Every stageEvery tagAll forms
User AThe boiler is making a noise again.New
Company BCan you quote for a service plan?Contacted
OpenMark as readMove toReply by emailCopy email addressDelete...

Step 1 of 2

Export CSV

Downloads the current view, filters included. Useful for a monthly review or moving correspondence elsewhere.

Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.

Good to know: Exports contain personal data. Keep them somewhere the customer would expect, and delete the ones you no longer need.

Spam and the Spam chip#

Forms are protected quietly: a honeypot field nobody should fill, a minimum time on the page, and rate limits per visitor. Most automated submissions never reach you at all.

The ones that slip through land in the inbox until marked as Spam, which files them away and teaches the filter. Marking something as spam is reversible; nothing is deleted.

Your Company
Your CompanyLiveEdit sitePublish
your-company.cubesites.site
OverviewPagesBlogTeamMessagesSubscribersSEORedirectsSitemapLanguagesStagingSettingsVersion history
Inbox 2ArchivedSpam 1ListBoardExport CSVForwarding
Every stageEvery tagAll forms
User AThe boiler is making a noise again.New
Company BCan you quote for a service plan?Contacted
OpenMark as readMove toReply by emailCopy email addressDelete...

Step 1 of 2

The Spam chip

Protections are quiet: a honeypot, a time check and rate limits. The few that slip through land here until marked.

Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.

Before you continue: Never reply to a message you believe is spam, and never open links in one. Mark it and move on.

Common questions

Can different forms forward to different places?

Yes. The forwarding panel has a row per form, with the all-forms address as the fallback.

Something here out of date, or a step that did not match what you see? Tell us and we will correct the guide. Never send a password or an API token.