Forms and enquiries
Build a contact form
Add a form, choose its questions and answer types, and know where the answers arrive.
- 3 minute read
- 3 interactive walkthroughs
- For everyone building a site that needs enquiries
Add the form and ask what you need#
The Contact form block is the way a website takes enquiries. Add it like any section, then open its inspector: the questions list is the whole form, and it starts sensibly with a name, an email address and a message.
Each question has a label, an answer type and a list of choices where the type needs them. Answer types cover the ordinary cases: short text, long text, a number, a date, a phone number, one choice, several choices, or a drop-down list.
Contact form
Ask us for a quote
NameEmailMessageSendQuestions
What do you need?
Answer
Drop-down listChoices, one per line
A repairA new boiler
A serviceMust be answered
Messages arrive in Messages on this website, and by email.
Step 1 of 3
The questions list is the form
Add the Contact form block and the list opens with a name, an email address and a message. This list is exactly what visitors fill in.
Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.
- 1Add a Contact form section where you want the enquiry to happen.
- 2Rename the questions so they match what you will ask.
- 3For choices, type one per line, exactly as a visitor should see them.
What must be answered, and why less is more#
Each question can be marked Must be answered, which stops the form being sent until it is filled in. Use it sparingly: name and email address usually earn it, a phone number rarely does, and every extra required field loses a few genuine enquiries.
The email address matters most. It is how a reply reaches the person, and messages without a valid one are refused so a typo cannot cost someone their answer.
Contact form
Ask us for a quote
NameEmailMessageSendQuestions
What do you need?
Answer
Drop-down listChoices, one per line
A repairA new boiler
A serviceMust be answered
Messages arrive in Messages on this website, and by email.
Step 1 of 3
The answer type
Short text, a date, a phone number, a drop-down list. The type decides the control visitors see and the answers you get.
Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.
Good to know: A form that asks three things gets more replies than one that asks nine. Ask the rest in the conversation that follows.
Where the answers arrive#
Every submission lands in the site Messages tab and, by default, is emailed to the workspace owners. Messages can also be forwarded to any address, or turned into tasks in CubeFlow when that connection exists. Email sign-ups are different: they go to Subscribers, never to Messages.
The form itself tells the visitor their message has gone. Keep that confirmation honest and never promise a response time the business cannot keep.
The boiler is making a noise again. Could someone come out this week?
Called back, sending a quote on Thursday.
Add a note, e.g. Called back...Step 1 of 3
A message per enquiry
Every submission lands in Messages with who sent it and what they said, whatever else happens to it.
Reduced motion is on, so the walkthrough waits for you. Use the arrows or pick a step.
- Every question someone would genuinely answer
- Required fields kept to name and email
- The confirmation sentence reads naturally
- A test message sent and received
Common questions
Can forms be used for quotes rather than messages?
Yes. Rename the questions and use the choice types to guide answers, for example what the job is and where it is.
Can I put a form in more than one place?
Yes. Each form section feeds the same inbox, and the Messages list tags which form it came from.
Related guides
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