# Customer terms

_Updated 03/11/2026._

The agreement between your organisation and Cube Systems Limited for using CubeSites: what you can expect from us, what we ask of you, and what happens if something goes wrong.

## The short version

- **A business agreement:** CubeSites is sold to businesses. By creating or joining a workspace you accept these terms on its behalf.
- **A licence per website, ex VAT:** Buy a licence for each website, Standard or Pro, monthly or annual, as many as you need. Prices exclude VAT, and paying annually saves two months or more.
- **Your content stays yours:** You own what you put into your websites. We host it and serve it, and you can export it at any time.
- **You are the seller:** If you sell through your website, each sale is between you and your buyer and is paid into your own Stripe account. We take no commission.
- **AI drafts, never decisions:** AI features suggest text and images for a person to accept, change or discard. Nothing is published without a person choosing it.

## 1. About these terms

These customer terms are between **Cube Systems Limited**, a company registered in England and Wales under number 17220899, whose registered office is at Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP, and the organisation that has a CubeSites workspace or uses one with its permission. In these terms, "we", "us" and "our" mean Cube Systems Limited, and "you" means that organisation.

You accept these terms when the first person creates your workspace or accepts an invitation to join it. If you do not accept them, do not use CubeSites. If you accept them for an organisation, you confirm you are authorised to do so.

This website has its own [terms of use](https://cubesites.co.uk/legal/terms-of-use) and a [privacy policy](https://cubesites.co.uk/legal/privacy-policy). Where anything on the website conflicts with these terms, these terms apply to the service itself.

## 2. The service

CubeSites is a hosted website builder: you build a website in the editor, and we serve it to visitors from an address we provide, or from a domain you connect. Features depend on the licence each website holds, Standard, Pro or Managed, as described on the [pricing page](https://cubesites.co.uk/pricing) and in the app.

We improve the service over time. We may add, change or retire features. We will not remove a material feature your licence is sold on without telling you first and letting you cancel the affected licences if the change does not suit you.

From time to time we release features we label as preview or beta. They are offered as they are, may change or be withdrawn, and should not be relied on for anything critical.

Publishing puts a website’s draft live. You can publish everything at once, or only chosen pages, the design and settings, or the products. A website can only be published while it holds an active licence.

## 3. Accounts and security

Each person needs their own account, with their own email address, and is responsible for keeping their password and any second-factor device secure. Do not share sign-in details; use invitations and roles instead.

Workspace owners and admins control who belongs to a workspace and what each person may do. You are responsible for the people you invite and for what they do in the service.

Tell us promptly at [support@cubesites.co.uk](mailto:support@cubesites.co.uk) if you believe an account has been compromised or used without permission. We may suspend an account while we investigate a credible security risk.

## 4. Licences, prices and billing

Every website needs a licence. A licence is one website’s plan: Standard, Pro or Managed, billed monthly or annually, and a workspace can hold licences of different tiers. Prices are shown on the [pricing page](https://cubesites.co.uk/pricing) and in the app, are per licence, and exclude VAT unless we say otherwise. Paying annually saves two months or more against paying monthly.

### Buying and using licences

You buy licences in the app before you make the websites that use them, in any quantity, by tier and billing interval. A licence that no website is using is spare, and when you make a website you choose which spare licence it takes. A licence is paid for from when you buy it, whether or not a website is using it.

You can move a licence from one website to another, or take it off a website. The website it leaves is taken offline straight away and keeps its draft, and it cannot be published again until it has a licence. Deleting a website does not end or refund its licence: the licence becomes spare, stays paid for, and can be used for another website. To stop paying for a licence, cancel it.

### Paying by card

Card payments are taken by Stripe on its secure payment form, inside the app. Your card licences are billed on one subscription for each billing interval, which renews at the end of each period for every licence that has not been cancelled. A licence becomes active once its payment has gone through. Changing a licence’s tier or billing interval is charged with proration.

Agency discounts, as shown on the pricing page, are taken off the whole bill automatically while your workspace holds enough licences that have not been cancelled, and change or stop when that number changes.

### Paying by arrangement

Managed licences and other arrangements are agreed with us directly, not bought by card, and are set up by our team. Managed includes everything in Pro, priority support with agreed response times, and the work described when the arrangement is made.

If an organisation pays for your workspace under its own agreement with us, it buys and cancels the workspace’s licences on its own subscription. You can see and use those licences, but not buy or cancel them.

### VAT and invoices

Prices exclude VAT. Where VAT applies it is added to invoices, which are available in the app. You are responsible for any tax, levy or duty other than tax on our income.

### Failed payments, overdue amounts and price changes

If a payment fails, Stripe retries it under our settings and the workspace shows a notice. If a payment cannot be collected, the licences it pays for may end, and their websites can then no longer publish. We may also make the workspace read-only or take the affected websites offline until the amount is paid. We may change our prices with at least 30 days’ notice; a price change applies from your next renewal, and you can cancel the affected licences before then if it does not suit you.

### Cancelling a licence

You can cancel a card licence at any time. It runs to the end of the period already paid for and is not renewed, and you can resume it until then. Cancelling does not refund any part of a period already paid for. When the licence ends, its website can no longer publish, and the published website goes offline 14 days later. Nothing is deleted: the website and its content stay in the workspace, and you can give it a licence and publish it again.

## 5. Free trials

A new workspace can start a 14-day free trial without a card. The trial covers one website, on Standard or Pro as you choose, and you can switch between the two during the trial. It comes with the trial allowances shown in the app. Nothing can be published during the trial: you can build and preview everything, and buy a licence for the website to put it live. A licence bought for the trial website replaces its trial licence and keeps everything you built.

When the trial ends, the workspace becomes read-only unless it holds a licence other than the trial one. Nothing is deleted, and you can buy a licence later to carry on where you left off. Trials are for evaluating the service, one trial per organisation.

## 6. Your content

You keep ownership of everything you put into your websites and your workspace: pages, text, images, videos, fonts you upload, forms, products and settings.

You grant us a licence to store, copy, resize, back up, transmit and display your content as needed to run the service: to serve your published websites, show previews, produce exports and keep backups. This licence lasts while your content is in the service and for as long as it takes to complete any backup cycle.

You are responsible for your content. You confirm that you have the rights needed to use it, including licences for any images, music or fonts you upload, and that it does not break the law or anyone else’s rights. We do not check your content before it goes on your website.

Your published websites should carry the legal pages they need, such as a privacy notice for any forms you use, a cookie notice that covers what your website stores (listed in our [cookie policy](https://cubesites.co.uk/legal/cookies#published-websites)) and, if you sell, your terms of sale. We provide the tools; the wording is yours.

If your website shows a street map, a visitor’s browser fetches map tiles from OpenFreeMap, so OpenFreeMap sees the visitor’s IP address, as with any embedded map. If you use Mapbox with your own token, Mapbox’s terms and charges apply to your account. Mention whichever you use in your privacy notice.

## 7. AI features

CubeSites includes AI features that draft text, suggest rewrites, propose brand ideas and generate images from your description. Every result is a draft for a person to accept, change or discard. Nothing is created, changed or published without a person choosing it.

AI output can be wrong or unsuitable. It is designed to leave clear placeholders rather than invent prices, statistics, reviews, testimonials or people, but you must review anything you publish and remain responsible for it.

AI use is counted against the monthly allowance of the licences in your workspace, or the trial’s allowance during a trial. You can switch AI off for your workspace in Settings. We use Anthropic for text and OpenAI for images, as set out in the [privacy policy](https://cubesites.co.uk/legal/privacy-policy) and the sub-processors list there; your content is not used to train their models.

On a Pro website you can connect an AI assistant to work on the website for you. An assistant connected through ChatGPT or Claude works in its own AI staging copy of the website, a person reviews its changes and chooses which to bring into the draft, and it cannot publish. A personal API token acts with the permissions of the person who made it, including publishing, so an assistant you give one to can publish; our MCP server only does so when the assistant confirms that you have agreed. What an assistant does with your connection or token is done on your behalf, and its provider handles what it reads under your own agreement with that provider.

## 8. Acceptable use

The service must not be used to break the law or to harm anyone. In particular, you must not use it for:

- anything fraudulent, deceptive or misleading, including phishing, spoofing or fake shops;
- content that is unlawful, defamatory, hateful, harassing, or that sexualises minors;
- sending spam through contact forms, or using forms to gather data for unlawful marketing;
- distributing malware or attempting to break, probe or overload the service or anyone else’s;
- selling anything that is unlawful, or that these terms or Stripe do not allow, as set out under [selling through your website](#shops-and-selling);
- infringing anyone else’s intellectual property, privacy or other rights; or
- reselling the service, or offering it to third parties as though it were your own, without a written agreement with us.

Stay within the limits of your licences, such as pages, storage and AI allowances. We may adjust limits to protect the service, and we may suspend or remove content that appears to break these terms, telling you what we have done and why where we lawfully can. We may report serious illegality to the authorities.

## 9. Addresses and domains

Every published website gets an address on our shared domain. Every licence also allows your own domain. To connect one, you add DNS records we show you, and we verify your control of the domain before serving it. Keep the domain registered and its DNS records in place; if they change, the domain stops serving.

Certificates for custom domains are issued and renewed automatically once verification succeeds. We aim for this to work without interruption, but certificate issuance depends on public authorities outside our control, so we cannot guarantee it will never lapse.

You keep ownership of your domain. We never register or transfer one for you.

## 10. Selling through your website

Pro and Managed websites can run a shop: products from the website’s catalogue with prices and stock, a basket and checkout, orders, order emails and order documents. This section applies whenever you sell through a website built with CubeSites.

### You are the seller

Each sale through your website is a contract between you and your buyer. You are the seller and the merchant of record. We provide the software and host the website, but we are not a party to any sale, we do not act as your agent, and we never receive, hold or pass on the money.

### Payments through your own Stripe account

Buyers pay by card through your own Stripe account, which you connect and set up inside the app. Payments go directly to that account. Stripe’s [Connected Account Agreement](https://stripe.com/legal/connect-account) and its services agreement apply between you and Stripe. Stripe may ask for information about you and your business, hold or delay payouts, or restrict or close your account under its own rules, and those decisions are Stripe’s, not ours.

Stripe takes its processing fees from your Stripe account. We charge no fee or commission on your sales: the shop is part of the licence.

### Prices, stock and publishing

Prices, stock levels, offers, product options and collections change on your live website as soon as you save them. Other product changes, such as names, descriptions and pictures, go live when you publish your products, which you can do apart from the rest of the website.

### Refunds, cancellations and changes to orders

Refunds, cancellations and changes to orders are yours to decide and to make. You make them from the order in the app: refunding a whole order, some of its lines, the delivery charge or another amount, correcting the buyer’s details, or changing the delivery method. Refunds are paid from your Stripe account. We do not decide or issue refunds for you.

### Your responsibilities as a seller

You are responsible for your shop and for meeting the law that applies to what you sell and who you sell to. In particular, when you sell to consumers you are responsible for:

- giving buyers the information the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require before they order, such as who you are and how to contact you, the main characteristics of the goods, the total price including delivery, the delivery arrangements, and their right to cancel;
- honouring buyers’ right to cancel most online orders and get a refund, and your own returns policy;
- the goods being as described, of satisfactory quality and fit for purpose, as the Consumer Rights Act 2015 requires;
- publishing your own terms of sale, returns policy, delivery information and privacy notice, and linking to them from your shop (the checkout can ask buyers to agree to your terms page);
- accurate prices, descriptions, pictures, stock levels, delivery times and offers, and correcting mistakes promptly;
- VAT: whether you need to register, the rates you charge, and your VAT records. The VAT classes, rates and invoice settings in the app apply the choices you make; they are tools, not tax advice, and we do not check them;
- keeping your own records of orders, invoices and receipts for as long as the law requires. Invoice numbers are given in sequence for each website, but you are responsible for your invoices and their numbering meeting HMRC’s rules, and for keeping your own copies;
- selling only goods that are safe and lawful, with the labels, warnings and markings they need; and
- delivering what you sell, and dealing with your buyers’ questions, complaints and claims.

If you sell to businesses, or to buyers outside the UK, other rules may apply, and they are your responsibility too.

### Your buyers’ personal data

You are the controller of the personal data of the people who buy from you, ask for back-in-stock emails or join your mailing list, and we process it as your processor, as described under [data protection](#data-protection). Your privacy notice must cover your shop, including card payments by Stripe. Order emails, back-in-stock emails and welcome emails are sent through our email service on your behalf, using the wording you set. Your shop also keeps anonymous basket records for its statistics, as our [privacy policy](https://cubesites.co.uk/legal/privacy-policy#shop-buyers) and [cookie policy](https://cubesites.co.uk/legal/cookies#published-websites) describe.

### Discount codes and offers

Discount codes, offers, “was” prices and welcome offers for subscribers are your promotions. You set their terms, and you are responsible for honouring them and for them being lawful, including that any earlier price you show is genuine.

### Demo websites

Our staff can mark a website as a demo, for example to show what a shop can do. A demo website takes payments in Stripe’s test mode, so no money is taken and no real sale is made. It tells visitors it is a demo and is not indexed by search engines. Do not use a demo website to take real orders.

### What you must not sell

You must not use a shop to sell:

- anything it is unlawful to sell, or to supply to the buyer;
- counterfeit or stolen goods, or anything that infringes someone else’s rights;
- weapons, explosives, controlled drugs, psychoactive substances or prescription-only medicines;
- age-restricted goods, such as alcohol, tobacco, vapes or knives, unless you hold any licence required and carry out the age checks the law requires; or
- anything Stripe does not allow on its service, as set out in its [list of restricted businesses](https://stripe.com/legal/restricted-businesses).

We may remove listings, or take a website offline, under [acceptable use](#acceptable-use) and [suspension and ending](#suspension-and-ending).

### Availability

We aim to keep shops working, but taking payments also depends on Stripe and on your Stripe account, and the service can be interrupted as described under [support and availability](#support-and-availability). We are not liable for lost sales or orders, and anything we owe you in connection with a shop falls within, not in addition to, the limit in [our liability](#liability).

### Selling templates

Where template selling is available, sellers receive payments through their connected Stripe account, set their own prices, and receive 90% of each sale; Cube Systems keeps 10% as its fee. Refunds of template sales are handled by us on request, and a refunded purchase can no longer be used to start new websites. Sellers are responsible for the VAT treatment of their sales and for holding the rights to what they sell.

## 11. Integrations and third parties

Optional integrations, such as links to other Cube products, are available through CubeConnect and switch themselves off when not connected. Your use of another product is governed by its own terms and any fee arrangement you have with it.

The service uses the third-party providers listed in the [privacy policy](https://cubesites.co.uk/legal/privacy-policy). If you upload a font, you confirm you hold the web licence it needs. If you paste custom code into a website, that code and its consequences are yours.

## 12. Support and availability

Support is available at [support@cubesites.co.uk](mailto:support@cubesites.co.uk) and on [01234 672 617](tel:+441234672617). We answer in the order requests arrive and aim to deal with everything promptly during UK business hours. Managed customers have priority support and the response times agreed with them.

We keep the service running with reasonable skill and care, and we may need to interrupt it briefly for maintenance or security work. We do not promise that the service will never be interrupted or error free. We take regular backups of the service, and your published versions are kept in the app’s version history so you can restore earlier versions. Putting an earlier version live again brings back its pages, design and settings, but not its products, which are published separately. You should keep your own copies of anything you cannot afford to lose, using the export tools provided.

## 13. Data protection

For the personal data on your websites and in your workspace, you are the controller and we are your processor, acting only on your instructions. These terms record your instructions to us. This includes the details of people who buy from your shop, ask for back-in-stock emails or join your mailing list, and the anonymous basket records your shop keeps. Our [privacy policy](https://cubesites.co.uk/legal/privacy-policy) explains what we do with data for which we are the controller, and lists our sub-processors.

We take the security of your data seriously: workspaces are isolated from one another, published websites are served from a separate domain without cookies, form submissions are stored under your workspace, and passwords and tokens are stored only in hashed form. We will tell you without undue delay if we become aware of a personal data breach affecting your data, so you can meet your own deadlines.

You can export the content of a website as a portable archive at any time. When a workspace is deleted, its data is permanently deleted 30 days later. A data processing agreement is available on request from [support@cubesites.co.uk](mailto:support@cubesites.co.uk).

## 14. Intellectual property

The service itself, including the editor, the rendering engine, our templates and our own Pattern Book sections, belongs to us and our licensors. You may use what the service gives you while your plan is active; you may not copy or resell the service itself.

If you send us feedback or suggestions, we may use them without obligation to you. Sharing a pattern or template to the community gives other customers a licence to use it in their own websites, as described where you share it.

## 15. Suspension and ending

You may end these terms by closing your workspace, once any amounts due are paid. Cancelling a licence is covered above; closing the workspace deletes its content 30 days later.

We may suspend or end your access, or take a website offline, if you materially break these terms, if amounts are overdue, if your content or use of the service puts us or others at risk, or if we are required to by law. Except where the law or a serious risk prevents it, we will tell you first and give you a reasonable chance to put things right.

When the agreement ends, your right to use the service ends. Sections that by their nature should survive, such as your content licence to the extent backups remain, liability and governing law, continue to apply.

## 16. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Nothing affects rights you have under the law that cannot be excluded.

Subject to that, our total liability arising out of or in connection with these terms and the service, whether in contract, tort or otherwise, is limited for each event or connected series of events to the greater of the amounts you paid us for the affected website in the 12 months before the event, and £100.

We are not liable for loss of profit, revenue, business or anticipated savings; loss of goodwill; loss or corruption of data that you could have avoided by keeping your own copy using the export tools; or any indirect or consequential loss. We are not liable for the content of your websites, for goods or services you sell through them, for refunds, chargebacks or disputes with your buyers, for Stripe’s decisions about your Stripe account, or for third-party services you choose to use.

## 17. Changes to these terms

We may change these terms to reflect changes in the service or the law. For material changes we will give at least 30 days’ notice by email or in the app, and you may cancel the affected licences before the change takes effect if it does not suit you. Continuing to use the service after a change takes effect means you accept the updated terms.

## 18. General

Neither party is liable for failing to perform because of something beyond its reasonable control, provided it works to limit the effect and resumes as soon as it can.

You may not assign these terms without our written agreement. We may assign them as part of a reorganisation or to a successor of the business. A failure to enforce a term is not a waiver of it. If a term is found unenforceable, the rest stays in effect. These terms, with the documents they refer to, are the whole agreement between us about the service, and replace anything said or written before. Nothing in them creates a partnership, agency or employment relationship. Notices to us go to [support@cubesites.co.uk](mailto:support@cubesites.co.uk); notices to you go to your account email address or the app.

## 19. Governing law

These terms, and any dispute or claim arising out of or in connection with them or the service, including non-contractual disputes, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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CubeSites is a trading name of Cube Systems Limited, part of Crushed Ice Group. Registered in England and Wales, company number 17220899. Registered office: Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP. ICO registration number ZC216972.

Contact: hello@cubesites.co.uk | 01234 672 617 | https://cubesites.co.uk/contact