# Stock

Count stock, see what paid orders are holding, adjust it with a reason and let visitors ask to hear when something is back.

For: Everyone running a shop

## Tracking stock

Stock is switched on per product, in the Inventory card of the product editor. Track stock counts down with every order and shows the product as sold out at 0. A product with options counts stock for each variant instead, under Variants.

Each product can have its own low-stock level, or leave it empty to use the shop's level from Shop settings. When an order takes a product down to its low-stock level, one email goes to the people who receive new order emails; it is sent again only after the product has been restocked.

Walkthrough: Tracking stock on a product (The product editor)

1. **Inventory**: Track stock counts down with every order. Leave the low-stock level empty to use the shop's.
2. **Stock per variant**: A product with options counts stock for each variant instead.

1. Open the product and find Inventory.
2. Switch on Track stock.
3. Type how many are in stock, and a low-stock level if this product needs its own.

Note: Can be bought, in the same card, keeps a product out of the basket while it still shows on the website.

## The Stock page

The Stock tab in the products area lists every product and option you can sell. The tiles at the top count what is tracked, low and out, and the units allocated to paid orders not yet sent.

Each row shows Available, Allocated and On hand. Available is what can still be sold. Allocated is held by paid orders that have not been sent. On hand is the two together: what should be on the shelf. Search by name or code, and filter by state or category.

Walkthrough: Reading the Stock page (The Stock page)

1. **The totals**: What is tracked, low and out, at a glance.
2. **Allocated**: Units held by paid orders that have not been sent yet.
3. **Available, allocated, on hand**: On hand is available plus allocated: what should be on the shelf.
4. **State**: In stock, Low, Out or Not tracked, from each product's low-stock level.
5. **Search and filter**: By name or code, by state, or by category.

## Adjusting with a reason

Adjust, on any row or from its right-click menu, adds to, removes from or sets the available stock. Pick a reason (Adjustment, Stock count, Restock, Damaged or Returned) and add a note if it helps; the dialog says what available will go from and to before you save.

You cannot remove more than is available. Setting a number for something that is not tracked starts tracking it.

Walkthrough: Adjusting stock with a reason (The Stock page, then Adjusting stock)

1. **Adjust**: On any row, or from its right-click menu.
2. **Add, remove or set**: Set suits a stock count; add suits a delivery.
3. **A reason**: Adjustment, Stock count, Restock, Damaged or Returned. It is kept in the history.
4. **Before you save**: The dialog says what available goes from and to.
5. **Save**: You cannot remove more than is available.

1. Find the product on the Stock page.
2. Choose Adjust, then Add, Remove or Set.
3. Type the quantity, choose a reason and save.

## Stock history

Stock history, from a row's menu, lists every change with its date and time and the reason: sold, refunded, order cancelled, sold in a bundle, changed in the product, imported, or one of the adjustment reasons. It is the first place to look when a count does not match the shelf.

Walkthrough: Finding the stock history (The Stock page)

1. **Stock history**: Every sale, refund and adjustment for that product, with the date, time and reason.
2. **One row per product or option**: Each option of a product has its own row and its own history.

## Sold out and back in stock

Shop settings, under Stock, decides what buyers see. Show stock to buyers can be Never, When low or Always. Sold-out products can stay on the website marked sold out, or be hidden until restocked.

Switch on Let visitors ask to be emailed when sold-out products return, and sold-out products and options show a short Email me when it is back form. Each person gets one email when you restock, and the requests are listed under Insights, on the Stock alerts tab.

Walkthrough: Sold out on the website (A product page on the website, then A shop listing on the website)

1. **A sold-out option**: Shown but not choosable while it is out.
2. **Email me when it is back**: With back in stock requests on, visitors leave an address and get one email when you restock.
3. **On the listing**: Marked sold out, or hidden until restocked, as you choose under Stock in Shop settings.

- [ ] Track stock is on for everything you count
- [ ] A low-stock level that gives you time to reorder
- [ ] A choice for sold-out products
- [ ] Back in stock requests switched on if you restock

## What does allocated mean?

Units held by paid orders that have not been sent yet. They are no longer available to sell, but they are still on your shelf.

## Does a refund put stock back?

Only when you tick Put the stock back while refunding items. The stock history then shows the refund.

## Does a bundle have stock of its own?

No. A bundle is in stock while every part is, and each sale takes stock from the parts.

## Related guides

- [Add products](/help/shop/add-products)
- [Refunds and changes](/help/shop/refunds-and-changes)
- [Shop insights](/help/shop/shop-insights)
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