# Discount codes

Percentage and amount codes, minimum spends, dates, limits, which products they cover and how buyers see them.

For: Everyone running offers

## Add a code

Discount codes live under Discounts in Shop settings. Add code asks for the code itself (letters, numbers and hyphens, at least three), whether it takes off a percentage or an amount, and an optional minimum spend on the goods before delivery.

Starts and Ends set the dates it works; it stops working at the start of the end day. How many orders limits the paid orders that can use it, and Working now switches it off without deleting it. Codes save straight away, and the list shows each one as Working, Off, Starts later, Ended or Used up.

Walkthrough: Adding a discount code (Discount codes, then Adding a discount code)

1. **Add code**: Codes save straight away, separately from the rest of the settings.
2. **The code**: Letters, numbers and hyphens, at least three.
3. **A percentage or an amount**: Taken off the goods, never the delivery.
4. **Minimum spend**: Goods only, before delivery.
5. **Dates**: It stops working at the start of the end day.
6. **How many orders**: Counts paid orders that used it.
7. **Its status**: Working, Off, Starts later, Ended or Used up.

1. Open Shop settings and go to Discounts.
2. Choose Add code.
3. Type the code and what it takes off.
4. Add a minimum spend, dates or a limit if it needs them, then Save code.

Note: A code takes money off the goods in the basket, never the delivery.

## Which products a code covers

Applies to can be Everything, or Chosen products and categories: the chosen products and every product in the chosen categories.

Some products should never be discounted. Switch off Discount codes can apply to this product in the product's VAT and discounts card, or the same switch on a category, and every code leaves them out, even a code for everything.

Walkthrough: Which products a code covers (Adding a discount code, then The product editor)

1. **Applies to**: Everything, or chosen products and every product in chosen categories.
2. **Left out of every code**: Products and categories set not to take codes.
3. **The switch on a product**: Discount codes can apply to this product. Off keeps every code away.

## Combining codes and full-price items

Can be used with other codes lets a buyer use this code alongside other codes that also allow it, up to five. Off means it must be the only code in the basket.

Full-price items only leaves out anything already reduced: products on offer or showing a was price. The list marks codes with Stacks and Full price only so you can see the rules at a glance.

Walkthrough: Combining codes (Adding a discount code, then Discount codes)

1. **Can be used with other codes**: Up to five, as long as each one allows it.
2. **Full-price items only**: Leaves out anything on offer or showing a was price.
3. **At a glance**: Stacks and Full price only mark the rules in the list.

## What buyers see

Buyers type a code in the basket, or at checkout. Each code they add shows on its own with the amount it takes off and a button to remove it. When a code cannot apply, it says why, in plain words.

Walkthrough: Codes in the basket (The basket drawer)

1. **Typing a code**: In the basket, or at checkout.
2. **Each code on its own**: With the amount it takes off and a button to remove it.
3. **When a code cannot apply**: It says why, in plain words.

| The buyer reads | Because |
| --- | --- |
| That discount code is not valid. | No such code, or it is switched off |
| That discount code is not available yet. | Its start date has not come |
| That discount code has expired. | Its end date has passed |
| That discount code needs a larger order. | The goods are below the minimum spend |
| That discount code has been used all it can. | It has reached its number of orders |
| That code does not apply to anything in your basket. | Nothing in the basket is covered by it |
| That code cannot be used with other codes. | It does not stack, and another code is in use |
| That code only applies to full-price items. | Everything it covers is already reduced |

## Welcome codes for subscribers

The welcome email on the Subscribers page can carry a discount once the shop is on. A shared code is one of your discount codes, the same for everyone; the page warns you if no code with that name exists yet. A single-use code each makes a new code for every subscriber, usable once, with its own amount, minimum spend and an optional expiry counted in days from when the email is sent.

Single-use welcome codes are not listed with your other codes; a line under the list says how many have been made. Send me a test sends the email to you first.

Walkthrough: Welcome codes in the list (Discount codes)

1. **Single-use codes**: Made by the subscriber welcome email, one per subscriber, and counted here rather than listed.
2. **A shared code**: A welcome email can use one of your own codes, the same for everyone.

## Can a code take money off delivery?

No. Codes only take money off the goods in the basket.

## How many codes can a buyer use at once?

Up to five, as long as every one of them allows being used with other codes.

## Does deleting a code change past orders?

No. Orders that already used it keep their record of the code and the discount.

## Related guides

- [Prices, offers and VAT](/help/shop/prices-offers-and-vat)
- [Shop insights](/help/shop/shop-insights)
- [Collect subscribers](/help/forms-and-enquiries/collect-subscribers)
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