# Delivery and dispatch

Delivery and collection methods, free delivery, products that need their own method, and the dates orders should leave by.

For: Everyone sending orders

## Delivery methods

Under Delivery in Shop settings, add up to five methods, in the order buyers see them. Each is Delivery or Collection, with a price (empty for free), how many working days it takes at the soonest and at the most, and an optional note. A delivery method can be free over an amount. Under each method, Buyers see shows the line exactly as the basket will.

A collection method can have its own address, for when buyers collect from somewhere other than your business address: it is shown at checkout, on the order page and in the order emails. Below the methods, choose the countries you deliver to and an optional minimum order; the basket tells buyers how much more they need.

Walkthrough: Adding delivery methods (Delivery and dispatch settings)

1. **One method**: A name, the price, and how many working days it takes.
2. **Delivery or collection**: A collection method can have its own address.
3. **Free over an amount**: Delivery becomes free once the goods reach it.
4. **Buyers see**: The line exactly as the basket will show it.
5. **Up to five**: In the order buyers see them at checkout.
6. **Countries**: Where you deliver to.

1. Choose Add a method.
2. Name it, pick Delivery or Collection and set the price.
3. Add a free-over amount or a collection address if it needs one.
4. Save changes.

## Methods only offered when a product needs them

Only offer when a product requires it hides a method at checkout unless something in the basket names it, such as a courier for large items.

A product names its methods in the Delivery card of the product editor: Can be sent by any delivery method, or only the methods ticked, up to five. A category can set the same for its products; it applies where the category is their primary one, unless a product chooses its own.

Walkthrough: A method for some products only (Delivery and dispatch settings, then The product editor)

1. **Only offer when a product requires it**: Hidden at checkout unless something in the basket names it.
2. **The product names it**: Only the methods ticked. A category can do the same for its products.

## When items cannot travel together

If the basket holds products whose methods do not overlap, the basket and the checkout say: These items cannot be sent together. Remove one to choose a delivery method. The lines concerned are marked Cannot be sent with the other items, and the buyer cannot go on to pay until one is removed.

Each product page lists the methods it can go by, so buyers can see this coming.

Walkthrough: Delivery on the product page (A product page on the website)

1. **How it can be sent**: Each product page lists the methods it can go by.
2. **Into the basket**: If two products share no method, the basket says so and asks the buyer to remove one.

## Dispatch dates

Under Dispatch, switch on Work out dispatch dates and every paid order gets a date to send it by. Set the same-day cut-off in UK time, any extra handling days for made-to-order goods, the days you send orders, the days you are closed and the bank holidays of your part of the UK, from GOV.UK.

A sentence underneath sums it up, such as: Orders paid by 14:00 on Monday to Friday go out the same day. Show a countdown on the website adds Order within 2h 15m for dispatch today to product pages and the basket.

Walkthrough: Setting dispatch dates (Delivery and dispatch settings)

1. **Same-day cut-off**: UK time. Orders paid later go out the next dispatch day.
2. **Days you send**: Tick the days you pack and post.
3. **Bank holidays**: England and Wales, Scotland or Northern Ireland, from GOV.UK.
4. **Days closed**: Holidays and stocktakes. Orders wait for the next open day.
5. **In one sentence**: Read it back to check it matches how you work.
6. **A countdown**: Order within 2h 15m for dispatch today, on product pages and in the basket.

- [ ] The cut-off matches when you actually pack
- [ ] Every day you send is ticked
- [ ] Bank holidays set to your part of the UK
- [ ] Holidays and stocktakes added as days closed

## Due and overdue orders

With dispatch dates on, the Orders page shows Due today, Overdue and Upcoming chips with counts, and each order carries a badge. Orders in the website menu shows a count of orders due today or overdue.

An order counts as sent once it moves to a stage that sends the order, which also emails the tracking link if you add one.

Walkthrough: Orders due and overdue (The orders board)

1. **In the website menu**: A count of orders due today or overdue.
2. **Due today, Overdue, Upcoming**: Choose one to see only those orders, soonest first.
3. **On each order**: Its own badge, until it moves to the stage that sends it.

## Can a method be free?

Yes. Leave the price empty, or set a free-over amount so delivery is free above a basket value.

## What happens to orders paid on a bank holiday?

They count from the next day you send, so the send-by date skips days closed and the bank holidays you chose.

## Can buyers collect from a different address?

Yes. Give the collection method its own address and it appears at checkout, on the order page and in the order emails.

## Related guides

- [Orders](/help/shop/orders)
- [Set up the shop](/help/shop/set-up-the-shop)
- [Add products](/help/shop/add-products)
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