# Forward and export messages

Send new messages to another mailbox, take a CSV copy, and keep spam out of the way.

For: Everyone running the enquiry inbox

## Forwarding to another mailbox

Forwarding sends a copy of each new message to an address outside CubeSites, which is how an office inbox or a colleague who never signs in still sees enquiries as they arrive. The Forwarding panel takes an address for all forms, or a different address per form.

Leave a row empty to fall back to the workspace owners. Whatever you choose, the message still lands in the Messages tab: forwarding is a copy, not a move.

Walkthrough: Forwarding messages to another mailbox (Forwarding messages by email)

1. **One address for everything**: The all-forms row is the fallback: every message goes here unless a form says otherwise.
2. **Or one per form**: A quote form can go to the estimators while a general message goes to the office.
3. **Empty means the owners**: Leave a row empty and the workspace owners get the copy, so nothing falls through a gap.
4. **Forwarding is a copy**: The message still lands in Messages whatever you choose; forwarding never moves it.

1. Open Messages and choose Forwarding.
2. Enter the address that should receive new messages.
3. Send a test message from the live site and check it arrives.

## Exporting

Export CSV downloads the current view, filters included, which makes it useful for a monthly review or moving correspondence into another system. The export is a snapshot: it does not stay in step with the inbox.

The stage and tags travel with the export, so a filtered list of Won enquiries remains identifiable outside the app.

Walkthrough: Taking a CSV copy (The Messages tab)

1. **Export CSV**: Downloads the current view, filters included. Useful for a monthly review or moving correspondence elsewhere.
2. **Filter first**: The export is a snapshot of what you filtered, so a list of Won enquiries stays identifiable outside the app.

Note: Exports contain personal data. Keep them somewhere the customer would expect, and delete the ones you no longer need.

## Spam and the Spam chip

Forms are protected quietly: a honeypot field nobody should fill, a minimum time on the page, and rate limits per visitor. Most automated submissions never reach you at all.

The ones that slip through land in the inbox until marked as Spam, which files them away and teaches the filter. Marking something as spam is reversible; nothing is deleted.

Walkthrough: Dealing with spam (The Messages tab)

1. **The Spam chip**: Protections are quiet: a honeypot, a time check and rate limits. The few that slip through land here until marked.
2. **Mark and move on**: Marking as spam files it away and teaches the filter. Nothing is deleted, and never reply to one.

Warning: Never reply to a message you believe is spam, and never open links in one. Mark it and move on.

## Can different forms forward to different places?

Yes. The forwarding panel has a row per form, with the all-forms address as the fallback.

## Related guides

- [Read and answer enquiries](/help/forms-and-enquiries/read-and-answer-enquiries)
- [Build a contact form](/help/forms-and-enquiries/build-a-contact-form)
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CubeSites is a trading name of Cube Systems Limited, part of Crushed Ice Group. Registered in England and Wales, company number 17220899. Registered office: Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP. ICO registration number ZC216972.

Contact: hello@cubesites.co.uk | 01234 672 617 | https://cubesites.co.uk/contact