# Build a contact form

Add a form, choose its questions and answer types, and know where the answers arrive.

For: Everyone building a site that needs enquiries

## Add the form and ask what you need

The Contact form block is the way a website takes enquiries. Add it like any section, then open its inspector: the questions list is the whole form, and it starts sensibly with a name, an email address and a message.

Each question has a label, an answer type and a list of choices where the type needs them. Answer types cover the ordinary cases: short text, long text, a number, a date, a phone number, one choice, several choices, or a drop-down list.

Walkthrough: Building the form, question by question (Building a contact form)

1. **The questions list is the form**: Add the Contact form block and the list opens with a name, an email address and a message. This list is exactly what visitors fill in.
2. **Rename to match reality**: "What do you need?" invites a sentence; "Message" invites "hi". Rename the questions to the answers you want.
3. **Add only what earns its place**: Each question costs a few replies. Add one when you would genuinely turn work away without it.

1. Add a Contact form section where you want the enquiry to happen.
2. Rename the questions so they match what you will ask.
3. For choices, type one per line, exactly as a visitor should see them.

## What must be answered, and why less is more

Each question can be marked Must be answered, which stops the form being sent until it is filled in. Use it sparingly: name and email address usually earn it, a phone number rarely does, and every extra required field loses a few genuine enquiries.

The email address matters most. It is how a reply reaches the person, and messages without a valid one are refused so a typo cannot cost someone their answer.

Walkthrough: Choices, answer types and required questions (Building a contact form)

1. **The answer type**: Short text, a date, a phone number, a drop-down list. The type decides the control visitors see and the answers you get.
2. **Choices, one per line**: For a drop-down or a set of options, type each choice exactly as a visitor should read it.
3. **Must be answered, sparingly**: Name and email address earn it; a phone number rarely does. Every extra required field loses a few genuine enquiries.

Note: A form that asks three things gets more replies than one that asks nine. Ask the rest in the conversation that follows.

## Where the answers arrive

Every submission lands in the site Messages tab and, by default, is emailed to the workspace owners. Messages can also be forwarded to any address, or turned into tasks in CubeFlow when that connection exists. Email sign-ups are different: they go to Subscribers, never to Messages.

The form itself tells the visitor their message has gone. Keep that confirmation honest and never promise a response time the business cannot keep.

Walkthrough: Where the answers arrive (The Messages tab, then One enquiry, open)

1. **A message per enquiry**: Every submission lands in Messages with who sent it and what they said, whatever else happens to it.
2. **Or into CubeFlow**: With CubeFlow connected, an enquiry can become a task there, carrying a reference back to the message.
3. **And answered from here**: Reply by email opens your own email app with the address and subject filled in.

- [ ] Every question someone would genuinely answer
- [ ] Required fields kept to name and email
- [ ] The confirmation sentence reads naturally
- [ ] A test message sent and received

## Can forms be used for quotes rather than messages?

Yes. Rename the questions and use the choice types to guide answers, for example what the job is and where it is.

## Can I put a form in more than one place?

Yes. Each form section feeds the same inbox, and the Messages list tags which form it came from.

## Related guides

- [Read and answer enquiries](/help/forms-and-enquiries/read-and-answer-enquiries)
- [Forward and export messages](/help/forms-and-enquiries/forward-and-export-messages)
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Contact: hello@cubesites.co.uk | 01234 672 617 | https://cubesites.co.uk/contact