# Contact forms and where messages go

A contact form is often the most important part of a small business website. CubeSites keeps every message in the app and emails it to the people you choose.

## Add a contact form

1. In the editor, open Add and choose the "Contact form" block, or press / and type "contact".
2. Choose whether to ask for a phone number and a company name. Name, email address and message are always there.
3. Set the button text, the thank-you message visitors see after sending, and the privacy note under the form.
4. Choose whether to show your contact details beside the form: email address, phone number, address and opening hours.

> Tip: The block starts with placeholder details such as your@email.com and 01234 567890. Replace them with your own before you publish.

## Choose who gets the emails

1. Open the website and go to Settings.
2. Under Options, fill in "Send form messages to" with one or more email addresses, separated by commas.
3. Press "Save options".

> Tip: Until you add an address, form messages are emailed to the workspace owners.

## Find and deal with messages

Every message is kept in the website’s Messages tab, in three folders: Inbox, Archived and Spam. Open a message to reply, archive it, or mark it as spam. The latest messages also appear on the website’s Overview page.

## How spam is kept out

Visitors never have to pick out traffic lights. Instead, CubeSites checks every message quietly:

- A hidden field that people never see but automated scripts fill in.
- A time check: forms sent faster than a person could fill them in are treated as spam.
- Messages with lots of links are treated as spam.
- A limit on how many messages can come from one connection in an hour.

> Tip: Suspected spam goes to the Spam folder and is not emailed. Look in there now and then, and press "Not spam" if a real message has been caught.

## Visitor privacy

Visitor IP addresses are never stored as they are. CubeSites keeps a one-way scrambled version, only to apply the hourly limit.

## Using CubeFlow?

If your workspace has CubeFlow connected through CubeConnect, a contact form can also create a task in the CubeFlow project you choose. Without a connection, the setting does not appear.

## Related guides

- [Publishing and version history](https://cubesites.co.uk/guides/publishing-and-history)
- [Finding your way around the editor](https://cubesites.co.uk/guides/editor-tour)
- [Getting started: from sign-up to a first preview](https://cubesites.co.uk/guides/getting-started)

Start a 14-day free trial for one website, on Standard or Pro, no card needed: https://app.cubesites.co.uk/signup

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CubeSites is a trading name of Cube Systems Limited, part of Crushed Ice Group. Registered in England and Wales, company number 17220899. Registered office: Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP. ICO registration number ZC216972.

Contact: hello@cubesites.co.uk | 01234 672 617 | https://cubesites.co.uk/contact